Faq

Is it possible to customize Connect System products

Customization of our products is possible from the technical point of view. However, it must be observed that the length of the original box cannot be changed.

a.) We can certainly carry out a customization for you. It will be a pleasure for us to offer this at request.

b.) If the conversion is carried out by the client himself, the following points must be observed

=> The warranty claim will become void, if The Products are opened by any third party and The seal is destroyed.

=> The conversion must only be carried out by an authorised electrical specialist.

=> The inserts required for the conversion, which may need to be delivered by us, also have an estimated delivery period of approx. 3-4 weeks.

=> We do not provide any instructions on how to effect the conversion.

Are there any country specific Certificates

you are welcome to contact us with e-mail at mkt@connectsystem.in and we will send them immediately.

Which standard cable lengths are available?

1.5 Sqmm

How long is the warranty period for the Connect System products?

2 years

can I purchase from you directly

Yes, you can buy from our website, www.connectsystem.in. Our products are also available on different online shopping sites, like Amazon, Meesho, IndiaMart, Flipkart, Trade India

How long is the delivery period for Connect System products?

The delivery period at the moment is approx. 3-4 weeks. Very urgent deadlines must be checked in each individual case

What are the freight charges?

The freight charges for a shipment depend on the respective dimensional weight. The dimensional weight of one shipment consists of the weight of the ordered articles and the weight of the packaging (dimension).

Is the item durable?

Yes

Is this item easy to use?

yes

What are the dimensions of this item?

Dimensions are product specific

Is it necessary to have an account to shop on www.connectsystem.in?

No

How do I place a request for order replacement?

write an email to support@connectsystem.in

What is the Connect system return policy for orders puchased from website?

We have an easy return policy and accept returns within 10 days from the date of delivery. Please note that the amount will be refunded for the items only, other fees like shipping fee, COD service Charges etc. are non-refundable.

What is Connect System credit card EMI payment option?

Yes

How do I know my order has been confirmed?

Once you have successfully placed your order, we will notify you, via message on screen after completion of payment that your order is successful